We're here for you every step of the way on A91. From opening an account to payments, bonuses, and games — find clear, easy-to-follow guides for everything right here.
Always Here for You
Average Response Time: 3 Minutes
Choose your issue type — jump straight to the solution
Complete Guide to Opening an Account
How to Deposit via bKash, Nagad & Rocket
How to Withdraw Your Winnings Quickly
How to Claim Offers & Bonuses
Game Rules & Strategies
Account Security & Password
Sign up for free in minutes and start playing
Click the 'Register' button on the a91 website or app. A simple form will appear where you'll enter your mobile number and preferred password.
After registration, an OTP code will be sent to your mobile number. Use that code to verify your number — it only takes about 30 seconds.
Add your name, date of birth, and preferred payment method. This will come in handy for future payments and helps keep your account secure.
A 100% welcome bonus will be credited to your account right after your first deposit. Go to the Promotions page to activate it.
Safe Transactions via Bangladesh's Top Payment Methods
| Payment Methods | Minimum | Processing Time | Status |
|---|---|---|---|
| bKash | ৳100 | Instant | ✓ Active |
| Nagad | ৳100 | Instant | ✓ Active |
| Rocket | ৳100 | Instant | ✓ Active |
| Bank Transfer | ৳500 | 1–3 Hours | ✓ Active |
| Crypto | ৳50 | 10–30 Minutes | ✓ Active |
On most online platforms in Bangladesh, getting support means communicating in English or waiting hours for a response. Not at A91. Our entire support team operates in Bangla and responds in an average of just 3 minutes.
Answers to the Most Frequently Asked Questions
Games, Security & Account
Getting started with online gaming can feel a bit overwhelming at first. Questions like where to deposit, how to withdraw winnings, and where to find your bonus are completely normal. That's exactly why the a91 Help Centre exists — every topic is explained in plain, simple language so anyone can understand it, even if you're brand new.
The security of your a91 account is our top priority. We use bank-grade SSL encryption, which means your login credentials and financial transactions are fully protected at all times — no one can intercept your data.
Follow these tips to keep your account secure. First, use a strong password that includes uppercase and lowercase letters, numbers, and special characters. Second, never share your password with anyone. Third, avoid logging in over public Wi-Fi. Enabling A91's two-factor authentication (2FA) feature adds an extra layer of protection to your account.
Bonuses can seem confusing at first, but they're straightforward. A welcome bonus means that when you make your first deposit, a91 adds a set bonus on top of it. For example, deposit ৳1,000 and with a 100% bonus your balance becomes ৳2,000.
Bonus funds can be used to play games but cannot be withdrawn directly. To withdraw bonus winnings, you must first wager a specified amount — this is known as the wagering requirement. The requirement varies by bonus, so head to the Promotions page to read the full details.
The A91 mobile app is available on both Android and iOS. To install it, grab the download link from the Games section. Android users can download and install the APK file directly; iOS users can download it from the App Store.
The app loads faster than the website and supports push notifications — so you'll get instant alerts for new bonuses, jackpots, and important updates right on your phone. Fingerprint login is also available for quick, secure access.
A91 believes gaming should be a source of fun, not dependency. On our platform, you can set your own deposit limits, session time, and betting limits. If you ever feel your gaming is getting out of control, you have the option to temporarily or permanently suspend your account. Visit our Responsible Gaming page to learn more.
The a91 Help Centre is built to make your gaming journey smooth, safe, and enjoyable. Whatever question or issue you run into, we're always here to help. Don't hesitate to reach out.
Last updated: a few minutes ago
Whatever the issue, we're ready to help — talk to us
Get the fastest response via live chat — average response time is just 3 minutes, available 24/7.
Start ChatFor detailed inquiries, send us an email. We typically respond within 2–4 hours.
support@a91.clickPrefer to troubleshoot on your own? Browse our detailed guides and tutorials.
Browse the FAQ