Legal Documents

a91 Terms & Conditions – Complete Platform Usage Guidelines

Please read these terms carefully before creating an account, playing any games, or making any transaction on a91. They define the rights and responsibilities of both you and us.

Last updated: January 1, 2026
1
Introduction & Eligibility

These Terms & Conditions a91 Applies to the platform (a91.click) and all its services. a91By registering on or using any of our services, you are deemed to have automatically agreed to abide by these terms and conditions.

a91 An internationally licensed online gaming platform. Our goal is to provide users in Bangladesh with a safe, transparent, and entertaining environment. These terms govern the relationship between you and a91Forms the basis of a legal agreement between the parties.

Important: If you disagree with any part of these terms, please refrain from using the a91 platform. If you have any questions, feel free to reach out to our support team.

2
Account Registration

a91To register, you must provide accurate and up-to-date information. Opening an account with false details is strictly prohibited, and such accounts may be closed at any time.

  • Each individual may only register one account. If multiple accounts are found to belong to the same person, all associated accounts will be closed.
  • The name, address, and mobile number provided at registration must be accurate and truthful.
  • It is your responsibility to keep your account password confidential. Any unauthorized access must be reported to a91 immediately.
  • Transferring or selling your account to any other person is strictly prohibited.
  • Holding another person's funds in your account or placing bets on someone else's behalf is not permitted.
3
Age Verification & KYC

a91 This platform is strictly for adults aged 18 and above. Use by minors is not permitted and is strictly prohibited.

As part of the KYC (Know Your Customer) verification process a91 A copy of your ID, proof of address, or other documents may be requested at any time. Failure to provide these within the specified timeframe may result in a temporary account suspension.

Age Verification: a91 urges parents to prevent their children from accessing this platform. If an underage user's account is discovered, all funds in that account will be forfeited.

4
Deposit & Withdrawal

a91There are important financial transaction rules that all members must follow.

Transaction Type Minimum Amount Maximum Amount Processing Time
Deposit (Mobile Banking) ৳200 ৳1,00,000 Instant – 5 minutes
Deposit (Bank Transfer) ৳1,000 ৳5,00,000 1–2 hours
Withdrawal (Mobile Banking) ৳500 ৳2,00,000 15 minutes – 24 hours
Withdrawal (Bank Transfer) ৳2,000 ৳5,00,000 2–48 hours
  • At least one wagering requirement on your deposit must be met before you can make a withdrawal.
  • Only payment methods registered in your own name may be used.
  • In the case of suspicious transactions, a91 may request additional documentation for verification.
  • We kindly ask that you use the same payment method for both deposits and withdrawals.
5
Bonuses & Promotions

a91Bonuses and promotions on have specific terms and conditions. These are outlined in each offer's details and must be followed.

  • Each bonus has its own wagering requirement that must be met before any withdrawal can be made.
  • Each bonus offer can only be used once per account.
  • If the wagering requirements are not met within the specified period after a bonus is credited, the bonus will be forfeited.
  • Any attempt to claim bonuses using multiple accounts or a VPN will result in all associated accounts being permanently banned.
  • A91 reserves the right to modify, suspend, or cancel any bonus offer at any time.
  • Free spin bonuses apply to selected games only — check each offer for details.

Bonus Tips: Visit the a91 promotions page regularly and read the terms of current offers carefully. If you have any questions, reach out to our support team.

6
Gaming Rules

a91All games on the platform operate using internationally certified RNG (Random Number Generator) technology, ensuring fully impartial results.

  • In the event of a technical error affecting a game result, a91 reserves the right to void the round in question and refund the bet amount.
  • In Live Casino games, the dealer's decision is final.
  • Official match results will be upheld for all Sports Betting outcomes.
  • If your internet connection drops during a game, the outcome of that round will be determined based on the server logs.
  • Each game has its own rules, which can be viewed within the game itself and must be followed at all times.
7
Prohibited Activities

Engaging in any of the activities listed below will result in a91 immediately closing the account and forfeiting the balance.

  • Money laundering or transactions involving illegal funds
  • Using software bots or automated methods to place bets
  • Placing bets on all outcomes of a game simultaneously (Arbitrage Betting)
  • Abusing bonuses by creating multiple accounts
  • Exploiting technical vulnerabilities or bugs in the platform to gain an unfair advantage
  • Fraudulent or deceptive behavior toward other users
  • Threatening or harassing a91 staff members
  • Misrepresenting your identity or providing false information to gain an advantage
8
Privacy & Data Protection

a91 Protecting your personal information is our highest priority. Our privacy policy is described separately in detail and is considered part of these terms and conditions.

  • Your personal information will never be sold or shared with any unauthorized third party.
  • Your information will not be disclosed except in response to a legitimate request from a law enforcement authority.
  • All data is protected by 256-bit SSL encryption.
  • You may request a correction or deletion of your personal data at any time.

For more details, visit our Privacy Policy View the page.

9
Responsible Gaming

a91 We believe in responsible gaming. Our goal is for every member to play for entertainment — not as a way to solve financial problems.

  • You can set daily, weekly, or monthly deposit limits on your account whenever you choose.
  • You can use the self-exclusion feature to temporarily suspend your account for a set period of time.
  • If you notice signs of a gaming addiction, contact our support team immediately.
  • Think of gaming as entertainment, not as a source of income.

Need help? If you're experiencing any issues with gaming, visit our Responsible Gaming Visit the page or speak directly with our support team.

10
Account Closure & Suspension

You may, at any time, manage your a91 You may request account closure. However, all active bets must be settled and your balance withdrawn before the account is closed.

On the other hand, for violations of the rules, a91 The right to suspend or permanently close any account at any time without prior notice is reserved.

  • If an account is closed due to a breach of these terms, no remaining balance will be refunded.
  • Accounts suspended due to incomplete KYC verification can be reactivated by submitting the required documents within 30 days.
  • After an account is closed, permission from our support team must be obtained before opening a new account under the same person's name.
11
Changes to Terms

a91 The right to partially or fully amend these terms at any time is reserved. Users will be notified via email or in-app notification at least 7 days before any changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated terms.

Tip: Visit this page regularly and take note of the latest update date to always stay informed about the current terms and conditions.

12
Contact

For any questions or concerns regarding these terms, please don't hesitate to contact us. a91The support team is at your service 24 hours a day, 7 days a week.

  • Email: support@a91.click
  • Live Chat: Click the chat button in the bottom-right corner of the website
  • Help Center: Help Center Visit Page
  • For answers to common questions FAQ View Page

A91's Core Guarantees

Commitments a91 makes to you beyond the standard Terms & Conditions

Transparent Terms & Conditions

Every rule on a91 is written in plain, easy-to-understand language — no complex legal jargon, no hidden conditions. What you see is what applies.

Fair Payments

There's no excuse for withholding your winnings. a91 always processes payments promptly for members who play by the rules.

Personal Protection

Your personal and financial information is kept strictly confidential. a91 never sells your data or shares it without your consent.

Fair Game Results

All games on a91 run on a certified RNG system. Every result is completely random and impartial — no one can manipulate the outcome.

Timely Commencement

Whenever the rules change, a91 notifies users in advance. There are no surprise updates — every change is announced ahead of time.

Always Here for You

If you have any questions about the terms, a91's Bangla-speaking support team is available 24/7 and ready to help.

Done reading the terms? Get started now

Now that you know a91's rules, join with confidence and enjoy the ultimate gaming experience.

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