A91 believes entertainment is only truly enjoyable when it's experienced responsibly. We want you to play within your limits, spend time with family, and maintain your mental well-being.
We're more than just a gaming platform — we're committed to building a responsible community.
As part of A91's responsible gaming framework, you can set your own daily, weekly, and monthly deposit limits. This helps you stay within your budget at all times.
Set a daily time limit for gaming. Once the limit is reached, A91 will automatically alert you and encourage you to take a break.
If you feel you need a break, you can voluntarily suspend your account for anywhere from 7 days to 5 years using a91's self-exclusion feature.
View your gaming history, win/loss records, and time spent playing. Transparent data helps you make better, more informed decisions.
If you need a break, set a cooling-off period of anywhere between 24 hours and 6 weeks. During this time, logging in and placing bets will be disabled.
Our expert support team is available 24/7. For any issue, you can Help Centerto get in touch.
As part of a91's Responsible Gaming guidelines, ask yourself the questions below. If most of your answers are "Yes," consider seeking help.
Addiction Level Analysis:
If more than 3 of the questions below are answered "Yes," please talk to us.
Do you find yourself placing more bets to chase losses?
Do you find it impossible to stop gaming even when you want to?
Is gaming causing problems with your family or work?
Are you gaming with borrowed money or by dipping into your savings?
Do you feel anxious or restless when you're not gaming?
Are you hiding the extent of your gaming from family?
Please Note: This is for awareness, not diagnosis. If you have any concerns, please reach our Help Centre Contact us.
Use these tools directly in your account to take control of your own gaming.
Set your own daily, weekly, or monthly deposit limits.
Automatically stop once you've won a set amount.
Your session will automatically end once you've lost a set amount.
Take a break anytime — from 7 days up to 6 months.
You also have the option to permanently close your account if you wish.
Get automatic notifications when you hit a set time or spending limit.
View your monthly gaming summary and monitor your own progress.
Chat with a trained support advisor.
Following these habits will turn gaming into genuine entertainment.
Decide how much you're willing to spend before you start playing. Once you've reached that limit, stop — no exceptions.
Set a timer. When the time is up, take a break — even if you're winning.
Remember, gaming is for entertainment — chasing losses is dangerous.
Play with a clear head. Avoid gaming when under the influence of substances or in an unsettled state of mind.
Gaming should never come before your relationships with family and friends.
Never gamble with borrowed money or a credit card.
Celebrate your wins — but it's best not to wager all your winnings again.
Sports, reading, art — having multiple hobbies helps reduce the risk of gaming addiction.
Keep a strong password on your account to prevent children from gaining access.
Reach out whenever you feel you need to. The a91 support team is here for you with complete confidentiality.
Responsible Gaming isn't just about knowing your limits — it's a way of life. At a91, we believe every player should treat gaming as a source of entertainment, not a source of income. Problems begin the moment that line is forgotten.
Online gaming is growing rapidly in Bangladesh, with many people turning to A91 for excitement and entertainment. However, a small number of players sometimes lose control. A91's responsible gaming program is dedicated to helping those individuals get back on track.
Please Note: Gaming is entertainment — not a means to support your family or pay off debts. Responsible Gaming means playing in a way that protects your own interests and those of your family.
Gaming addiction doesn't happen overnight — it builds gradually. In a91's Responsible Gaming guidelines, we've identified some early warning signs to watch out for:
If you recognise any of the above signs in yourself, use A91's responsible gaming tools right away or speak with our support team.
Under a91's Responsible Gaming policy, only individuals aged 18 or above may join the platform. However, parents and guardians also need to stay vigilant.
A91 is more than just a gaming platform — we're committed to the overall well-being of our users. Under our Responsible Gaming program, we:
Playing at A91 isn't just about winning — it's about enjoying a safe and fun experience where you and your family always come first.
We're always here for you, whatever your question.
We want you to have fun — safely and within your limits. Join now and become part of a91's Responsible Gaming community.
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