A91 Privacy Policy – Our Commitment to Keeping Your Data Safe

1. Introduction

A91 is a world-class online entertainment platform built for Bangladeshi players. We believe that trust and transparency are the foundation of any digital service, and this Privacy Policy is where that foundation begins. When you register on a91, enjoy our games, or simply browse our site, we collect certain information. This policy explains in detail what that information is, why we collect it, and how we keep it safe.

By joining a91, you are deemed to have accepted the terms of this Privacy Policy. Please read it carefully. Any changes to our policy will be updated on the site, and you will be notified by email where applicable.

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2. What Information We Collect

Under A91's Privacy Policy, we collect two types of information:

A) Directly Provided Information

• Your full name, date of birth, and gender
• Email Address & Phone Number
• Banking Details & Payment Method Information
• Your chosen username and password (encrypted)
• Documents submitted for identity verification (KYC)

B) Automatically Collected Information

• IP Address & Device Type
• Browser Type & Operating System
• Time spent on site and pages visited
• Cookies & Session Data
• Transaction History & Gaming Activity

Data Type	Purpose of Collection	Retention Period
Personal Identity	Account Verification & KYC	5 Years After Account Closure
Financial Information	Payment Processing	As required by legal obligations
Usage Data	Service Improvement	2 Years
Cookie Data	Site Functionality	Upon session end or a maximum of 1 year

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3. How We Use Your Information

A91 uses your information only for specific purposes in line with our Privacy Policy. We never use your data unnecessarily. The key uses are listed below:

• Account Management: Account registration, login, and profile management.
• Payment Processing: Processing deposits, withdrawals, and refunds.
• Security Assurance: Detecting fraudulent activity and protecting your account.
• Customer Support: Addressing your complaints and inquiries.
• Legal Obligations: Reporting to the relevant regulatory authority.
• Service Improvement: Analyzing user experience to deliver better services.
• Promotional Communications: Sending offers and bonus information only with your consent.

Please note that you can unsubscribe from promotional emails at any time, and A91 will honor your request immediately.

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4. Sharing Information with Third Parties

A core principle of a91's Privacy Policy is that we never sell your data or share it with unauthorised parties. However, in specific circumstances, we may share certain information with trusted partners:

• Payment Processors: To process your financial transactions.
• Identity Verification Services: For the KYC process.
• IT & Security Partners: To ensure the security of the platform.
• Legal Authority: When required by court order or legal obligation.

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5. Data Protection Measures

A91 uses industry-leading technology and practices to protect your privacy:

• 256-bit SSL Encryption: All data transfers occur over encrypted channels.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorised access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Regular audits conducted by independent external experts.
• Restricted Employee Access: Only authorised personnel have access to your information.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

While we maintain the highest level of security, no digital platform can guarantee 100% safety. Always keep your password strong and never share it with anyone.

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6. Your Rights

Under a91's Privacy Policy, you have certain rights regarding your personal information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to have inaccurate or outdated information corrected.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: The right to receive your data in a portable format.
• Right to Object: The right to object to the use of your information for certain purposes.

To exercise these rights, please Help Centerto get in touch or write to our support email.

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7. Data Retention

We retain your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data — particularly financial transaction records — may be retained for up to 5 years as required by law.

Once the specified retention period expires, your data is securely deleted or anonymized.

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8. International Data Transfers

A91 operates on a global infrastructure, which means your data may be stored on servers in different countries. Regardless of where your data is stored, A91's Privacy Policy and international data protection standards always apply.

We ensure that all international data transfers are carried out with appropriate safeguards in place at all times.

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9. Protection of Minors

A91 is strictly for adults aged 18 and over. We do not knowingly collect information from minors. If we have reason to believe that a minor has registered, we will close that account and delete all associated data.

For responsible gambling, visit our Responsible Gambling Read the page.

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10. Changes to This Policy

A91 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the site and notify you via your registered email. Continued use of a91 following any changes will be considered acceptance of the updated policy.

The date of the latest update will always be displayed at the top of the page.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@a91.click
• Help Center: a91.click/help-center

We typically respond within 48 hours.